Hold please. Enter a distinctly British bureaucracy as the postwar Civil Service learns to be civil on the telephone

One moment please... Let me put you through to the Kafkaesque world of civil service telephony, an inescapable labyrinth created more by incompetence than malevolence. This clever training film invites the audience to identify good and bad practice themselves, rather than using a didactic voiceover to ram a message home - it even pauses halfway to allow for discussion.

Film for Civil Services departments pointing out common mistakes in using the telephone.

Pt. 1. Govt. offices (and others) can cause annoyance and frustration by incorrect usage of the internal and outside telephone services. Common faults shown, etc.

Pt. 2. The faults are remedied. Helping callers to get through; advising operators of change of numbers etc.